Unused and uninstalled parts may be returned. There is a 15% restocking fee on all returned parts or cancelled orders. Returns must be made within 30 days of the purchase date. Custom made turbos/parts can not be returned. Returns after 30 days will not be accepted. If this is a warranty issue please see the warranty page. Refunds will be processed within two weeks. Please do not call to check on refunds. If you have no heard from us you may email us at info@pureturbos.com.