Terms and Conditions
Payment: We accept all major credit cards and Paypal. Tax Policy – California residents will be charged CA sales tax of 8%
Warranty: All of our turbos carry a one year, unlimited mileage warranty and have been built with the highest quality parts. If you believe you received a defective part, please email us at firstname.lastname@example.org and include the following: Your Full Name 1. Ship to name - if the item was not shipped directly to you. 2. Item purchased/ Date of purchase/ Invoice number 3. An copy of the repair order and any accessory parts required that were replaced.
Common Causes of Turbo Failure: Related Engine part or engine failure. Example: Broken or worn piston rings, a blown head gasket, clogged radiator, or a cracked head. Infrequent oil, oil filter, and air filter changes Improper engine maintenance. Operating engine when out of tune or in need of adjustment or maintenance. Foreign matter and/ or obstructions in the turbocharger air or oil system. Hot shut-down. Turning the engine off prematurely without allowing sufficient time for the turbo to cool down.
Installing your Turbo: Check the operation of engine to make sure it meets manufacturer’s specifications. Change oil, oil filter and air filter. Replace the oil supply line in all gasoline applications. Clean line in diesel applications. Do not use a thread sealer (SILICONE) on any oil line. Check oil drain for restrictions to flow such as kinked or deteriorated rubber sections and sharp bends. On fresh, remanufactured engines and heads, flush all oil passages. If applicable check intercooler or after cooler for the same. Remove and thoroughly clean intercooler. Replace the air filter element. Check for flow restrictions, both intake and exhaust, including the catalytic converter. Check for and remove all foreign objects from the intake air tract and secure all hoses. Replace the oil and oil filter. Replace any crank case breather elements. Verify the actuator “C” clip is secure. Verify the oil drain direction is vertical. Verify the tightness of all clamps and bolts, secure lock tabs if applicable. After installation, be sure to remove all tools from the engine compartment. Before starting the engine, disable either the fuel or ignition system to allow the engine to be cranked without starting. The engine must be cranked until normal oil pressure is developed. Once oil pressure is achieved you may start the engine. Repeat after all oil changes.
Core Policy What is a Core? All of our remanufactured turbochargers require core deposits. This means that we require your old part to be sent back. In order to ensure that we get your old part back we put a deposit on the part. After installation, we'll have you or the mechanic send the part back to us. If you purchased an optional ARS label, then the shipping costs include the return of the core. How to Return a Core? To return your old core, wrap it and place it in the same box you received your new turbo in. Attach the supplied UPS sticker. Do not cut or modify the sticker in any way. See UPS Locations to drop your core at www.UPS.com. We must receive all cores within 60 days for a full refund. If a core is received after 60 days there will be deductions from the refund. Upon receiving your good core, we will issue a refund within a 2 week period. All cores are subject to inspection upon arrival. Any returned item with physical damage will be result in denial of return credit or refund. Buyer is responsible for all shipping and handling charges and original shipping charges are not refundable. The Following are examples of Turbos that will NOT be refunded: Turbochargers: Bent or broken anything. Bent, broken or damaged housing, locked up or frozen anything. Missing or damaged wastegate.
PLEASE DO NOT CALL to check on your core refund until you have waited 2 weeks from the date the core was sent back to us. If you have not heard from us after the two weeks you may email us at ….. email@example.com. Thank you.
Return/Cancellation Policy: Unused and uninstalled parts may be returned. There is a 15% restocking fee on all returned parts or cancelled orders. Returns must be made within 30 days of the purchase date. Returns after 30 days will not be accepted. If this is a warranty issue please see the warranty page. Refunds will be processed within two weeks. Please do not call to check on refunds. If you have no heard from us you may email us at firstname.lastname@example.org.
NOTE: Must replace oil pressure feed line to validate warranty. These are available from your local dealership.
Warranty covers our turbo 1-YEAR from date of purchase, for issues concerning item purchased only. Our warranty is a part only warrany. It does NOT cover any labor to remove or install the turbo.